FAQ
Category
Why pea protein?
Pea protein is an amazing find among plant-based proteins. It's easily absorbed by the body, up to 98%, and doesn't usually cause allergies.
Key advantages: It's packed with essential amino acids and aids in reducing cholesterol levels.
You mention not using white sugar, but what gives it that thickness?
White sugar is seriously bad for your body, lots of calories but zero nutrients.
At FIZI, our rule is simple: we use only stuff that's good for us. That's why maltitol and apple syrup are perfect for adding that sweetness.
Is maltitol safe?
For sure! Maltitol is a natural sweetener made from corn starch. With a glycemic index half of sugar (35), it doesn't spike blood sugar levels as high. It's totally fine even for folks with diabetes.
Bonus lifehack: Maltitol won't harm your pearly whites, keeping that snow-white smile intact!
What is the glycemic index?
It measures how fast carbs mess with your blood sugar levels.
In our stuff, we go for natural sweeteners that won't spike your blood sugar. That means using low-glycemic goodies loaded with good stuff, like maltitol, peanuts, cocoa powder, and syrup!
What is sunflower lecithin?
Lecithin is crucial for our bodies to function normally. It's everywhere: 50% in the liver, a third in the brain and its protective membrane, and about 17% in all nervous tissue. When it comes to production, lecithin's a game-changer. It gives us that glossy texture and keeps the bar glaze stable.
I am gluten intolerant, can I be sure that your products are gluten-free?
Absolutely! Our products are gluten-free, and we've got proof. Look for the "crossed grain" symbol on our candy bar packaging - it's a certified trademark from the Association of European Celiac Disease (Gluten Intolerance) Societies.
We're legit! Our company is licensed and follows all guidelines set by the international AOECS (Association of European Coeliac Societies) standard for gluten-free products. This means our snacks are super safe for people with celiac disease or anyone on a gluten-free diet, as they contain less than 20 mg/kg of gluten, following European regulations. Gluten-free snacks made easy – Take it FIZI!
PRODUCT
When's the best time for a bar?
There are no rules here: our bar helps activate your best brain functions and unlock your inner potential.
You'll just know when: take it during breaks, on-the-go, post-workout, or pair it with your tea. It's easy!
How to decide which bar to choose?
FIZI bars – yummy at first bite.
We have three lines: Guilty Pleasure, Protein and Keto bars. Guilty Pleasure is for those sweet and healthy cravings. Protein's awesome after workouts or with your fave drink. Keto's just right for calorie counters who want to enjoy a treat.
Can I give bars to children?
Sure! Healthy snacks for your child – easy. Take it FIZI!
Our bars are made from natural ingredients, way healthier than typical store-bought sweets. They're kid-friendly, trust us! They'll love 'em just like their favorite candies! Just be sure to check the ingredients carefully. If your child has specific intolerances, introduce the product gradually.
Do bars have a lot of calories?
Don't worry, calories are just a measure of energy your body gets once they're fully absorbed.
Here's the deal: eating a cake with cream versus a handful of hazelnuts with the same calorie count isn't the same. We've got you covered with bars made from natural stuff, each ingredient serving up benefits to your body.
TECHNICAL ISSUES
Production certification
The FIZI production system is completely safe. FIZI is one of 7 companies in Ukraine that have Gluten free and Vegan certificates! We are members of the international Gluten Free Society. Thanks to this, we can legally use labeling on packaging.
What are the delivery conditions?
Delivery Cost Across Spain (Excluding Canary Islands)
- Shipping Time: 1-4 business days - €3.50
- Free Delivery: On orders over €50
Shipping Schedule:
- Orders Placed by 12 PM: Ships the same business day.
- Orders Placed After 12 PM: Ships the next business day.
- Note: We skip Friday shipments to ensure your bars aren't caught in weekend postal closures and avoid heat exposure.
Attention: Warm Season Delivery Care
During the hot season, it's key that your FIZI bars arrive fresh. We've taken steps against the heat and count on your help too. Please check our shipping guidelines to ensure your bars stay perfect.
What are the payment terms?
Online payment: Shop Pay, Apple Pay, Google Pay, Union Pay
Accepting: Visa, Mastercard, American Express, Maestro
What should I do if I failed to make payment for my order?
Please fill out the form on the website and we will contact you. At FIZI everything is easy!
