Terms of service

Terms and conditions of purchasing

Introductory Provisions

1. These General Terms and Conditions of Sale regulate the relationship between the business activity “GUSAK GOURMET NATURAL, SOCIEDAD LIMITADA” entity registered in the Registry of Companies under the NIF number B56745490; with headquarters at Parcerisa Nº 27, Floor 3, Door 9 - Barcelona, Spain. 08014; running an online shop at https://takeitfizi.es and the customer who enters into a purchase contract with the business activity.
2. The activity treats all customers equally and provides them with the same benefits regardless of whether they are consumers. Therefore, these general conditions of sale apply to all customers.
3. The general terms and conditions of sale primarily govern the purchase of goods in the company's online shop. They apply mutatis mutandis to the purchase of goods via the customer service office.

Conclusion of the purchase contract

1. The customer concludes a distance purchase contract with the business via the online shop or the customer service office.
2. When concluding a purchase contract at a distance, the placing of an order on the website or via the customer service hotline is equivalent to an offer by the customer. The order will be valid for a period of 7 days and the company will confirm its receipt by e-mail. The final purchase contract is concluded when the company accepts the initial contract in the form of shipping the ordered products. The company will notify the customer by e-mail when the goods have been dispatched.
3. The company shall only deliver goods in quantities corresponding to its own consumption needs. In certain cases (in particular in the event of price reductions or sales), the company is entitled to determine the maximum permissible quantity of goods ordered.
4. To place an order in the online shop, click on the "Buy Now" button. The text of the terms and conditions including order data is stored for 6 years. If incorrect order data is provided, the user has the opportunity to correct it using the order form or by email.

Withdrawal from the contract without stating a reason

1. In accordance with the law, the customer may withdraw from a contract concluded online or by telephone without stating a reason within 14 days of the delivery of the goods.
2. If the customer wishes to exercise this right, he must notify the company of his withdrawal within the aforementioned period. This can be done by writing to hello@takeitfizi.es.
3. In the event of withdrawal, the customer will receive a refund of the price of the goods. In the event of withdrawal within 14 days of delivery of the goods, the customer will also be entitled to a refund of the delivery costs equal to the cheapest delivery option. In accordance with the law, the company may withhold payment until receipt of the returned goods. Unless otherwise agreed, funds will be refunded in the same manner in which the customer made payment.
4. The customer should send the returned goods immediately, but no later than within 14 days from the date of withdrawal from the contract, to the following address: Parcerisa Nº 27, Floor 3, Door 9 - Barcelona, Spain. 08014. If, in connection with the concluded contract, the seller sends the customer additional goods ("gift") free of charge, the gift is also refundable. In this case, the customer shall bear the costs associated with the return of the goods.
5. It should be borne in mind that, according to the law, the customer shall be liable for any diminution in the value of the goods as a result of their handling other than what is necessary to become acquainted with their nature, appearance, and condition. It should also be remembered that the customer does not have the right to withdraw from the contract if the product complies with the requirements.

Contact details of the personal data controller Gusak Kira, hello@takeitfizi.es.

Complaints

1. If the goods are found to be defective on delivery, the company will compensate the customer in the form of a discount. The customer may also request the removal of the defect in the form of an exchange of goods.
2. If the replacement of the goods is impossible or uneconomic for the company, the customer is entitled to claim a discount on the purchase price and, if the defect is significant, to withdraw from the purchase contract.
3. The company is liable for defects in the goods if the defects become apparent before the expiry date stated on the packaging.
4. Goods shall be deemed defective in particular if they are damaged, spoiled, do not comply with statutory requirements or are not delivered in the agreed quantity.
5. Questions regarding complaints should be addressed to hello@takeitfizi.es. If you fill out the form yourself, please remember to describe where the defect is located and what it consists of, as well as your preferred method of handling the complaint.
6. The company will inform the customer of the processing of the complaint, and in particular of the receipt of the complaint and its acceptance or rejection, by email or text message. The company may also contact the customer by telephone.
7. The complaint will be dealt with immediately. The processing of the complaint, including the rectification of the defect, does not normally exceed 5 days. Otherwise, the customer has the right to withdraw from the purchase contract. The customer is obliged to help the company meet the aforementioned deadline.
8. In the case of successful complaints, the company will bear the cost of returning the goods.

Method of payment and types of delivery

1. The customer may choose the method of payment and delivery from the options available. Before dispatching the order, the company will notify the customer of the chosen method of payment, delivery, and associated costs.
2. The currently available payment methods and delivery types and their cost are indicated on the shop website.
3. Delivery times quoted are for information purposes only and are based on expected delivery times received from carriers.
4. The company reserves the right to deliver goods free of charge in certain cases.

Miscellaneous

The Company offers customers various discounts, gift vouchers, and other types of coupons. The terms and conditions of their use shall be set out in the terms and conditions, of which the customer will be informed in each case. Unless otherwise stated, each discount or gift voucher can only be used once. Only one coupon of the same type may be used for each purchase. Unless otherwise specified, discounts do not cumulate with each other. If the value of a gift voucher is greater than the value of the entire purchase, the difference cannot be transferred to a new voucher and unused funds are non-refundable.

General information

1. In accordance with the Sales Registration Act, the seller is obliged to provide the customer with proof of purchase. The seller is also obliged to register the online sale with the customs authority in the event of a technical fault within 48 hours.
2. Detailed information on the consumer's possibilities of using out-of-court complaint and redress procedures and the rules of access to these procedures are available at the offices and websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection.
3. In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on ODR for consumer disputes), the Service Provider as a trader established in the Union concluding online sales or service contracts provides an electronic link to the ODR (Online Dispute Resolution) platform for out-of-court dispute resolution: https://ec.europa.eu/consumers/odr.
4. The contract will be concluded in the Spanish language and will be governed by Spanish law.
5. The prices of all products and services include the VAT due at the time of placing the order.
6. In the event of a change in the rate of VAT before the conclusion of the purchase agreement or dispatch of the goods, the customer will be obliged (taking into account the selected payment method) to pay the underpayment or the seller will immediately send the customer an e-mail requesting an explanation where the seller can refund the customer any overpayment.
7. By confirming your order, you agree to receive an invoice electronically. We will send you an invoice electronically in the email confirming the dispatch of your order. If you wish to receive a paper invoice, please send us a message and we will enclose it with your order.
8. All prices of goods, including discounted prices, are valid until further notice or until stocks are sold out.